How can we help?

Booking and getting in

Choose a space, review its hours, rules and total price, then send your request or confirm where instant booking is offered. Follow the steps in your bookings for acceptance, payment, any refundable caution and check-in. Check the displayed time zone. Message your host through the booking if you need help with access.

Payments and cancellations

Open Payments to view the recorded status. If a provider shows a debit but DollarNap does not show a successful payment, contact support with both references before trying again. To cancel, open your booking. Our refund policy explains eligibility and how to request the return.

Account access

Use password recovery if you cannot sign in. Check your email’s spam folder for verification and reset links. Support will never need your password or a one-time payment approval code.

Safety and accessibility

In immediate danger, leave if safe and contact local emergency services. DollarNap support is not an emergency response service. Report safety concerns, discrimination or harassment to support@iholda.com, with the booking reference where available.

Ask a host about specific access requirements before booking. Listing descriptions should explain steps, shared facilities and relevant limitations. If you have difficulty using the website, contact us and describe the help you need; we will work with you on an accessible way to proceed.

Talk to us

Email support@iholda.com and put “DollarNap” and your booking reference, if any, in the subject. Tell us what happened and what you need. For privacy requests, use “DollarNap privacy”. For complaints, use “DollarNap complaint”. We will review your message and explain the next step; we do not currently promise round-the-clock live support.

Postal contact: IHOLDA LTD, Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ. See company details.